Return and Exchange Policy

Fuzhou Taijiang Chendu Trading Co., Ltd. (“we”, “us”, or “our”) is committed to providing customers with quality clothing and apparel products and a reliable shopping experience. This Return and Exchange Policy explains the conditions, procedures, and requirements for returning or exchanging products purchased through our website.

By placing an order with us, you acknowledge and agree to the terms described in this policy.

1. General Return and Exchange Policy

We understand that customers may occasionally need to return or exchange products. We aim to make the process as simple and convenient as possible while ensuring that returned products meet the necessary conditions.

Products may be eligible for return or exchange if they meet the requirements outlined in this policy.

To protect the interests of all customers, returned items must comply with our return conditions before a refund or exchange can be processed.

2. Return and Exchange Conditions

To be eligible for a return or exchange, products must meet the following requirements:

  • The product must be unused and in its original condition.
  • The product must include original packaging, tags, labels, and any included accessories.
  • The product must not have been washed, worn, altered, damaged, or used.
  • The return request must be submitted within the applicable return period.
  • Proof of purchase or order information may be required.

For clothing and apparel products, customers should ensure that items are returned in a condition suitable for resale.

Items that do not meet these conditions may not be accepted for return or exchange.

3. Return Request Process

To request a return or exchange, customers should follow these steps:

  1. Review the return and exchange requirements stated in this policy.
  2. Prepare the relevant order information and product details.
  3. Submit a return or exchange request through the available contact methods provided on our website.
  4. Wait for confirmation and further instructions before sending any products back.

Customers should not send returned items before receiving return instructions. Unauthorized returns may not be processed.

4. Product Inspection

Once returned products are received, we may inspect the items to confirm that they meet the return conditions.

The inspection process may include checking:

  • Product condition
  • Original packaging
  • Tags and labels
  • Signs of use, damage, washing, or modification

After the inspection is completed, we will determine whether the return or exchange request can be approved.

5. Refund Policy

If a return is approved, refunds will be processed according to the applicable payment method and transaction process.

Refunds generally cover the eligible product amount. Original shipping fees and additional costs may not be refundable unless otherwise required.

The time required for the refund to appear in your account may vary depending on:

  • Payment method
  • Payment provider processing time
  • Banking procedures

We are not responsible for delays caused by third-party payment providers.

6. Exchange Policy

Customers may request an exchange for eligible products, subject to product availability.

Exchange requests may include:

  • Different sizes
  • Different colors
  • Replacement of eligible items

If the requested replacement item is unavailable, we may provide alternative solutions depending on the situation.

Customers should ensure that exchanged products meet the same return conditions as described in this policy.

7. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the item ordered, please contact us as soon as possible after receiving your order.

When reporting an issue, customers may be required to provide relevant order information and details about the product condition so that we can review and assist with the request.

We will evaluate each case and provide appropriate assistance based on the circumstances.

8. Items Not Eligible for Return or Exchange

Certain products may not be eligible for return or exchange, including:

  • Items that have been worn, washed, altered, or damaged after delivery
  • Products without original tags or packaging
  • Items returned without prior approval
  • Products that do not meet our return requirements

Additional restrictions may apply depending on product conditions and order circumstances.

9. Return Shipping Responsibility

Unless otherwise stated, customers may be responsible for return shipping costs.

Customers should ensure that returned packages are securely packed to prevent damage during transportation.

We recommend using a shipping method with tracking information when returning products, as customers may need proof of shipment.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Order cancellation requests may only be accepted before the order has been processed, prepared, or shipped.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be available and customers may need to follow the return procedure after receiving the product.

11. Incorrect Customer Information

Customers are responsible for providing accurate order information, including shipping details and product selections.

We are not responsible for issues caused by incorrect information provided by customers.

If incorrect information affects delivery or order processing, customers should contact us promptly for assistance.

12. Promotional and Discounted Products

Products purchased through promotions, discounts, or special offers may be subject to specific return or exchange conditions.

Any applicable restrictions will be communicated through relevant promotional terms or product information.

13. Changes to This Return and Exchange Policy

We reserve the right to update or modify this Return and Exchange Policy at any time to reflect changes in our business practices, services, or applicable requirements.

Any updates will be published on this page. Customers are encouraged to review this policy periodically.

14. Contact Us

If you have questions regarding returns, exchanges, refunds, or this policy, please contact us through the contact information provided on our website.

Fuzhou Taijiang Chendu Trading Co., Ltd.