Shipping Policy

Fuzhou Taijiang Chendu Trading Co., Ltd. (“we”, “us”, or “our”) is committed to providing customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains our shipping procedures, order processing, delivery information, and related terms for purchases made through our website.

By placing an order with us, you acknowledge and agree to the terms described in this Shipping Policy.

1. Order Processing

After an order is successfully submitted, our team will begin processing the order.

Order processing includes:

  • Reviewing order information
  • Confirming product availability
  • Preparing products for shipment
  • Arranging delivery

Processing times may vary depending on product availability, order volume, seasonal demand, and other operational factors.

We will make reasonable efforts to process orders efficiently and ensure that products are prepared for delivery as soon as possible.

2. Order Confirmation

Customers are responsible for ensuring that all order information provided during checkout is accurate and complete.

This includes:

  • Product selections
  • Quantity information
  • Shipping details
  • Customer information

Incorrect or incomplete information may result in delays or delivery issues.

If you notice an error in your order information, please contact us as soon as possible.

3. Shipping Methods

We may use appropriate shipping methods based on order requirements, product characteristics, and delivery destinations.

Available shipping methods may vary depending on:

  • Customer location
  • Product availability
  • Shipping conditions
  • Delivery service availability

The applicable shipping method and related information will be provided during the order process or through relevant order notifications.

4. Delivery Time

Delivery time may vary depending on factors including:

  • Order processing time
  • Shipping method selected
  • Delivery destination
  • Customs procedures
  • Local delivery conditions

Estimated delivery times are provided for reference only and may be affected by circumstances outside of our control.

We will make reasonable efforts to ensure orders arrive within the expected timeframe.

5. Shipping Confirmation

Once an order has been shipped, customers may receive relevant shipping information when available.

Customers should keep track of delivery information and ensure that someone is available to receive the package when necessary.

6. Shipping Address

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, failed deliveries, or additional costs caused by:

  • Incorrect addresses
  • Missing information
  • Incorrect contact details provided by customers

If a shipping address needs to be changed, customers should contact us as soon as possible. Address changes may not be possible after the order has been processed or shipped.

7. International Shipping

For international orders, delivery may involve additional procedures depending on the destination country or region.

International shipments may be affected by:

  • Customs inspections
  • Import regulations
  • Local delivery requirements
  • Additional processing time

Customers are responsible for understanding any applicable requirements in their destination location.

8. Customs, Duties, and Taxes

For international shipments, customs duties, taxes, or related charges may apply depending on local regulations.

Any applicable customs fees, import taxes, or additional charges are the responsibility of the customer unless otherwise stated.

We recommend that customers check local regulations before placing an international order.

9. Delayed or Lost Packages

While we strive to provide reliable shipping services, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Transportation delays
  • Customs processing
  • Delivery service interruptions
  • Other unexpected events

If a package is delayed or appears to be lost, customers should contact us so that we can assist in reviewing the situation.

10. Damaged Packages

If a package arrives damaged, customers should check the condition of the products and contact us with relevant order information.

Customers may be required to provide details regarding the damage so that we can evaluate and provide appropriate assistance.

11. Multiple Items and Separate Shipments

Depending on product availability and order conditions, items from the same order may be shipped together or separately.

If an order is shipped in multiple packages, customers may receive products at different times.

12. Delivery Responsibility

Once an order has been shipped, customers should monitor delivery information and ensure successful receipt of the package.

We are not responsible for delays caused by circumstances beyond our reasonable control.

13. Order Cancellation After Shipment

Once an order has been shipped, cancellation requests may no longer be available.

Customers who wish to return products after receiving them should refer to our Return and Exchange Policy.

14. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, services, or operational requirements.

Any updates will be published on this page. Customers are encouraged to review this policy periodically.

15. Contact Us

If you have questions regarding shipping, delivery, or this Shipping Policy, please contact us through the contact information provided on our website.

Fuzhou Taijiang Chendu Trading Co., Ltd.